How to mediate a conflict


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Disputes and disagreements are never comfortable. But, unfortunately, they’re inevitable in every workplace. As a manager, team leader, or HR professional, it’s your job to effectively mediate any issues between co-workers to ensure company culture is positive and productive. Being a good mediator is sometimes easier said than done. That’s because navigating through to a resolution can be difficult. Luckily, there’s a number of effective techniques you can use to bring workplace disagreements to a close and maintain a happy workforce. This short course will explain them. By the end of this course, you’ll be able to: • Identify the role of a mediator and explain why they are necessary • Recognize when it’s appropriate to intervene and how to do so Why take this course? Handling and mediating disagreements professionally is the key to making a happy and healthy working environment. Whether you’re an HR professional, team leader, or manager looking to refresh your skills or find some new mediation techniques, this course is for you. 1 min | SCORM |


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