Return & Refund Policy:

At CISO Marketplace, we deeply value your business and continuously work hard to meet all your expectations. Our main goal is your complete satisfaction, and we are committed to offering exceptional service and high-quality products. We understand that your needs may change or you might not always be 100% satisfied with your purchase. If that’s the case, please know that our dedicated team is always here to help. We encourage you to reach out to us at any time if you’re not completely happy with your purchase. We’re more than willing to go the extra mile to ensure your satisfaction, whether that means providing you with a replacement, a refund, or simply answering any questions or concerns you might have. We’re always here to assist and make sure your experience with CISO Marketplace is nothing short of excellent.

Digital Services:

We offer a comprehensive satisfaction guarantee on all digital services. If you’re not happy with the service quality, simply request a full refund within 5 business days of purchase.

Unfortunately, we cannot process refunds requested after this period.

vCISO Reporting Warranties:

Please note, for CISOs who have purchased our services, reports are valid for 5 business days post-delivery, and no refunds will be granted. For any queries, please contact our security engineer via your portal within 5 days of receiving the report.

Print-on-Demand Products:

Should you be dissatisfied with our print-on-demand products, reach out to our customer care via the website’s top section and submit an order proof ticket. We’ll gladly offer a refund or exchange if it’s within 15 days of purchase.

Security Gadgets:

If our security gadgets don’t meet your expectations, please contact our customer care via the top section of our website and submit a ticket along with your order proof. We’ll be pleased to issue a refund or exchange within 15 days of purchase.

Security Affiliates:

Please be aware that CISO Marketplace is not responsible for refunds or returns for purchases made via our affiliates.

Vendor/Marketplace Partner:

Purchases made through a vendor or marketplace partner on CISO Marketplace are subject to the agreed return and refund policy between you and the vendor/partner. CISO Marketplace is not accountable for any refunds or returns. Any disputes must be settled directly with the vendor/partner.

Contact Us:

For any queries regarding our return and refund policy, please reach us at the Contact Us page and provide the Order Number, Images, and what’s going on.